"It is a breath of fresh air that finally there is someone competent as you. You have returned all my calls, You have kept me up to date during every stage, you have explained every aspect of my insurance to me, you have been patient and very helpful. Well done for the great customer service and it's nice to be dealing with you guys again."
"Many thanks for forwarding the insurance documents for my shop. I accept your recommendation. I look forward to hearing from you to arrange payment. May I express my thanks for your excellent level of service - especially taking into account my erratic telephone connections yesterday. I shall have no hesitation in recommending you to others."